coinqq Casino & Sportsbook Data Care

This page describes what we collect when you use coinqq and how we keep that data protected. We take your privacy seriously—your name, account history, payment information, and gaming activity are handled according to strict security standards. We do not sell your data to third parties. We do not use it for marketing beyond what you've explicitly consented to.

Our platform hosts slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), and esports brackets (Mobile Legends, Free Fire, PUBG Mobile). To run these services safely, we must collect some data—your identity, payment details, and gameplay logs. This policy explains exactly what we collect, why, how long we keep it, and what rights you have over your own information.

Read this policy before you open a coinqq account. If you have questions after reading, our support team is available during business hours to clarify.

What Data We Collect on coinqq

When you register for coinqq, we collect your email address, chosen username, password, and phone number. During account verification, we ask for identity documents—a national ID (KTP, SIM, or passport) and proof of address (utility bill, bank statement, or rental agreement). We photograph and store these documents securely. We do not share them with anyone except where required by anti-money-laundering regulations or law enforcement.

Once verified, your account is live. Every deposit, withdrawal, and game you play generates a record. We log your login times, device type (Android, iOS, web browser), and general geographic location (country and region, not street address). We track your activity to spot fraud, unusual patterns, and compliance violations. This data stays on our secure servers and is never shared with marketing partners or data brokers.

Identity data

We collect your legal name, ID number, and address from your KYC documents. This is required by regulation and is kept encrypted.

Payment records

We store your transaction history with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet. We do not store your full card or e-wallet password.

Game logs

We record every game you play—timestamps, results, scores. This is used to settle tournaments fairly and to investigate disputes.

Device and IP info

We log your IP address, browser type, and device model to detect account compromise and fraud.

How We Use Your Data

We use your data for four core purposes. First, to run the coinqq platform—processing deposits, settling games, paying out tournament prizes, and handling withdrawals. Second, to verify your identity and comply with anti-money-laundering law. Third, to protect our platform from fraud, account takeovers, and other security threats. Fourth, to provide support—if you contact our team with a question or complaint, we need your account data to help you.

We do not use your data to build marketing profiles or sell insights to advertisers. We do not send unsolicited promotional emails—we only email you about account changes, tournament results, or support responses you've requested. If you opt into periodic newsletters about new games or seasonal events (like tournaments during Idul Fitri, Idul Adha, Imlek, or Nyepi), we'll send those. You can opt out anytime.

Where Your Data is Stored

Our servers are hosted in multiple regions for redundancy and reliability. Your data may be stored outside Indonesia—in Singapore, Australia, or other jurisdictions where our infrastructure partners operate. We choose data centres with strong security certifications and compliance standards. All data in transit is encrypted using industry-standard TLS protocols. Data at rest on our servers is encrypted using AES-256 or equivalent.

When we transfer your data internationally, we ensure the receiving jurisdiction provides adequate data protection under applicable law. We maintain data processing agreements with all third parties who handle your information on our behalf. If a government authority requests your data, we notify you whenever legally possible before complying.

How Long We Keep Your Data

We retain your account data for as long as your account is active. If you close your account and request data deletion, we remove your personal information within 30 days, except where we're required by law to retain it longer (tax records, anti-money-laundering compliance, or ongoing disputes). Game logs and transaction histories are kept for seven years to support regulatory audits and to resolve any future claims.

Cookies and Tracking

Our platform uses cookies to remember your login session, your language preference, and other account settings. These are essential cookies—without them, you'd have to log in every time you refresh the page. We also use analytics cookies to count page views and understand which games are popular. These analytics are aggregated and anonymous; we cannot trace them back to you individually.

You can disable cookies in your browser settings, but this may break some coinqq features (like staying logged in). We do not use third-party tracking pixels or retargeting ads.

Third-Party Service Providers

We work with third parties to operate coinqq—payment processors, identity-verification vendors, email providers, and cloud infrastructure hosts. These vendors may access your data, but only to the extent needed to provide their service. We have contracts with all of them that require they follow the same data protection standards we do.

We do not share your data with payment processors beyond what's necessary to authorize transactions. We do not share game results with anyone outside our team. If you use a payment method like mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or a bank (online payment, e-wallet, mobile banking, local payment), your payment provider's privacy policy also applies—we cannot control their data practices beyond the transaction itself.

Children and Account Holders

We do not knowingly collect data from anyone under 18. If you discover a minor's account on coinqq, contact our support team immediately and we'll close it. Account holders are responsible for verifying their own age during registration.

Contact Our Privacy Team

If you have a privacy question, want to exercise any of your data rights, or suspect a data breach, contact our support team. We're available via email, live chat, and phone during business hours. We respond to all data-access requests within 30 days. For serious concerns, you also have the right to lodge a complaint with your local data-protection authority.

Data Security and Breach Notification

We invest in strong security—encrypted connections, firewalls, intrusion detection, and regular security audits. Our team undergoes background checks and training. We do not store passwords in plain text; we hash them with modern algorithms. Despite these measures, no system is non-specific info secure. If we discover a breach affecting your data, we will notify you within 72 hours and explain what happened, what data was exposed, and what steps we're taking to fix it.

Jurisdiction and Compliance

Our services are available only where local law permits. If your jurisdiction prohibits online gaming, this privacy policy does not apply to you—we do not collect your data at all. If you access coinqq from Jakarta, Surabaya, Bandung, Medan, Semarang, or other supported regions, this policy governs how we handle your information.

Policy Updates

We may update this privacy policy from time to time. Major changes—such as new data uses or third-party shares—are announced via email at least 14 days before they take effect. Continued use of coinqq after an update means you accept the new policy. We encourage you to review this page periodically so you stay informed.

Your privacy is a core commitment we make to account holders on coinqq. We collect data only when necessary, keep it secure, and respect your rights. If you have any questions, our support team is ready to help.